Customer Reviews

  Freshly prepared, authentic and delicious. We loved all 3 entrees we ordered! The service was very attentive yet not pushy. We will come by again when we are driving to... read more the University of Arkansas.

  What a great dinner. Pulled off the highway during a snow storm. All chain restaurants were closed. Frank's was open. Great food, service and atmosphere. Wish we were not just... read more passing through. Will make it a point to come here again.

  OK...let me start by qualifying the 5 stars.  It isn't the quality of a Little Italy or the Hill Italian restaurant.

That being said...I rank this place at the top... read more that you will find in Arkansas and Oklahoma.  I kid you not.  Had pizza and stromboli - hot and full of great flavors.  The marinara sauce was the bomb and so much better than I'm used to at a restaurant.  Normally I never order the pasta bc the sauce is average at best.  This reminded me of my mother's -- and she cooked for 2 hours to get it where she wanted

Compliments to the chef...am looking forward to the next time in Ft Smith area...  DO yourself a favor and come experience Frank's

  Not a very good experience... The waitress was absolutely pleasant and the service was good... The food however came with complementary cockroaches crawling on the walls and then later on... read more my table as I ate. Not a place I will ever go again at that one I would recommend... Unless you don't mind cockroaches crawling about. Lord only knows where else they are

  On a cross country trip, stopped at Hampton Inn and they recommended this restaurant for dinner.  Truly old school home cooking, no frills, just taste, pleasant surprise for small town... read more America.  The salad lettuce tasted like it was just picked.  If you are on hwy 40 stop by for a good meal.
The 5 stars are relative to part of country and pricing, not comparing to NE where I have had some of the worst Italian meals in neighborhood restaurants at twice the price.

  My husband and I were looking for some lunch on our drive home to Texas. Reviews looked decent so we opted for Frank's. We drove into the parking lot and... read more saw two of the staff sitting on the patio. We commented at how unpleasant they seemed, from their facial expressions. We walked in and were promptly greeted by one of the hostesses (the other hostess was sitting outside). As we followed the hostess to our table, the air quality got thicker and hotter with every step. She took us past the room full of people to a different, smaller section of the restaurant with no people and no air circulation, sitting us in the very back corner. Within minutes, we were both sweating- I was using my menu to fan myself and the air was HOT.  We had been there 5 minutes and no one came to our table. At that point the hostess and waitress from outside walked in (the patio door was in our small secluded section), gave us a glance and then disappeared. We sat another minute and decided we were done. We got up and walked to the front, handed our menus to the hostess-the one who had been hanging out outside, and said we would eat elsewhere.

Having the staff sitting on the patio as you drive in reflects poorly on your establishment, a fact heightened when they ignore you when walking back in.

We didn't mess with driving, we left our truck parked in the parking lot and walked to Subway across the street. Their air conditioning was fantastic and the service was friendly, welcoming and QUICK. Thanks, Subway!!!